What's the fastest way to reach support?

Live chat — open 24/7, average response time under three minutes. The chat button sits in the bottom-right of every page after login.

Do you respond by email?

Yes, at support@megapari.com for general questions and at vip@megapari.com for VIP-tier accounts. Email responses typically take six to twelve hours.

Is there phone support?

Phone support is available for verified accounts in select regions. Submit a callback request via Account → Help and we'll dial back within an hour during business hours UTC.

Makipag-ugnayan sa Megapari Support

Pinakamabilis na paraan ay live chat pagkatapos mag-log in — median first reply ay wala pang tatlong minuto. Ang email ay humahawak ng mas mabagal na tickets, dispute escalations, at settlement clarifications kapag ang Biathlon miss-count line ay nag-read off mula sa IBU confirmation.

Live chat

24/7 — bukas mula sa bottom-right ng kahit anong page kapag nag-log in ka na. Humahawak ng cashier issues, bonus questions, KYC follow-ups, at NHL puck-line settlement queries.

Median first reply: wala pang 3 minuto.

Buksan ang Megapari

Email

General: [email protected]
VIP: [email protected]
Security: [email protected]

Asahan ang 6 hanggang 12 oras para sa general, wala pang 2 oras para sa VIP. Ang security incidents (suspected unauthorised access, settlement mismatch sa Alpine WC podium band) ay tumalon sa queue.

Callback

Humiling ng phone callback mula sa Account → Help. Available para sa verified accounts sa selected regions sa UTC business hours (08:00 hanggang 20:00). Pinakamahusay na paraan para sa VIP cashout escalations o large-stake market clarifications.

FAQ